Experienced Ebayers, a question....

[neebelung]

Alright, I'm not the MOST experienced Ebay buyer; I troll more than I actually buy and sell, so I've got a weird question:

I bought something the other day; shipping listed on the auction was $13.95, shipment via Priority Mail coming from San Francisco. The seller has a great feedback rating, and has sold many items of this variety/size before.

So I win the auction the other day, send payment via PayPal immediately, and I get an email from them confirming that it'll be shipping yesterday. Great!

So today I have an email from them today saying "Your item shipped out yesterday, but shipping ended up being more than expected, it actually came to $35.95, so we need you to pay the additional $22. Sorry for the inconvenience." Then they also sent me a money request via PayPal.

:skep:

I'm thinking "WTF!" Sounds like they're just pissed the item sold as cheaply as it did, and they're trying to make up the difference in shipping. Or, if the item really WAS that expensive to ship, then hey, that's their problem, IMO... there's an option to have the buyer select the method of shipment and enter their zip code when they set up the auction, but they didn't do that, so I don't think I should be responsible for their mistake. Not to mention, they had already SHIPPED the item when they asked for the additional $22, so it's not like I had an option to say "Hmmm... no thanks."

So for you more experienced Ebayers, what're my options here? I only have a feedback of like 3 on there, so I don't want a negative feedback, but at the same time, I didn't do anything wrong, IMO.... do I have any recourse with Ebay or PayPal here?

:shrug:

[Rider]

It's a trick to get more money. Tell them no. Your kind of screwed in the feedback. They will give you negative feedback. Ebay does nothing to protect the buyers when something like that happens.

[6doublefive321]

It may also be someone phishing. Check with the seller and make sure that the request is real. Also, forward the request to ebay, and let them check it out. Most likely, it is a scam, and wasn't generated by the seller.

[Trip]

Buying something on ebay is a contract. They are responsible for calculating the shipping before they post it. Stand your ground and tell them to send the item or you will contact ebay. The are legally obligated to give you that item for the price you paid. You can actually sue them if they do not give you the item for what you paid for it.

[marko138]

Trip and Rider are right. DO NOT pay the extra money. Thats on them.

[neebelung]

Well they have already shipped the item; that's kinda the B.S. part of it... they shipped it, then realized how much it was to ship and THEN emailed me (they included the tracking # in the email). The message came through Ebay, and the PayPal money request came from the same email address I sent payment to in the first place, so it is the same person.

I sent an inquiry to Ebay. I'm not paying the addl $22 but I want to hear what they have to say on it as well.

[marko138]

I'd make sure the package shows up before you even reply to this clown.

[neebelung]

True, true... not a bad idea.

[Trip]

Well they have already shipped the item; that's kinda the B.S. part of it... they shipped it, then realized how much it was to ship and THEN emailed me (they included the tracking # in the email). The message came through Ebay, and the PayPal money request came from the same email address I sent payment to in the first place, so it is the same person.

I sent an inquiry to Ebay. I'm not paying the addl $22 but I want to hear what they have to say on it as well.

If they already sent the item. Fuck em. You got your item and deny the the request for money. Send them a reply saying "I am sorry for your miscalculation on shipping, but that is not my responsibility. I signed a contract stating this is how much I was willing to pay for an item and your agreement for that price was confirmed because you listed thecost of shipping and your reserve on the item when you listed the item. I will leave feedback when I receive the item and inspect it. I would appreciate if you do the same. It's not my mistake that you calculated the shipping wrong."

You can put it in better words and nicer, but something along those lines.

[marko138]

If they already sent the item. Fuck em. You got your item and deny the the request for money. Send them a reply saying "I am sorry for your miscalculation on shipping, but that is not my responsibility. I signed a contract stating this is how much I was willing to pay for an item and your agreement for that price was confirmed because you listed thecost of shipping and your reserve on the item when you listed the item. I will leave feedback when I receive the item and inspect it. I would appreciate if you do the same. It's not my mistake that you calculated the shipping wrong."

You can put it in better words and nicer, but something along those lines.
I think thats about as nice as you need to be.

[neebelung]

Well it's coming priority (allegedly) so hopefully I'll have it tomorrow, or Monday at the latest... so I'll just not respond till then. By then, I should have the item and have a response from Ebay.

[z06boy]

I've bought and sold quite a bit on ebay and this has NEVER happened...dayum...that sux.

If they've shipped the item then I would wait until I had it in my hands...inspected etc. before even replying like has already been suggested here.

I'd then respond but no I would not pay the additional $$.

As far as the negative feedback...I thought ebay had changed their policy and sellers don't even give feedback to buyers any longer due to issues in the past when a buyer complained about something and possibly left the seller negative feedback.

I think they were trying to cut out the "tit for tat" feedback crap.

I haven't bought anything through ebay in a month or two so that's why I'm not 100% sure about the policy on feedback but they were supposed to be changing their policies regarding this.

Bottom line...I would NOT pay the $22...it was their mistake plus they should have informed you before shipping...period.

[neebelung]

Cool, thanks for the advice. I think you're right actually, I think the feedback system IS different now, so the neg may not be an issue... (or I may be able to get Ebay to reverse it, if they do that).

[Rider]

Everything I have ever bought on Ebay has cost less for shipping than i was charged. Sellers inflate the shipping costs because they don't pay fees on the shipping only the final bid price. Dont pay the money and tell him to fuck himself.

[Trip]

Cool, thanks for the advice. I think you're right actually, I think the feedback system IS different now, so the neg may not be an issue... (or I may be able to get Ebay to reverse it, if they do that).

They dont reverse feedback. Feedback doesn't really matter anyway, unless you just have an incredibly bad profile.

[neebelung]

Everything I have ever bought on Ebay has cost less for shipping than i was charged. Sellers inflate the shipping costs because they don't pay fees on the shipping only the final bid price. Dont pay the money and tell him to fuck himself.

Yeah I've noticed that as well, but then on stuff I've SOLD, I've also ended up buying a box, some bubble wrap, etc... so while that cost might not be reflected in the price on the mailing label, it's still a part of shipping.

However, in this case, the item could be put in one of those flat rate $8.95 priority mail boxes, so they're just trying to make an extra buck (or 22 of them :lol: )

They dont reverse feedback. Feedback doesn't really matter anyway, unless you just have an incredibly bad profile.

I just have so few ratings (since I don't ebay much) that one neg one would hurt my overall percentage a lot. :(

[Trip]

I just have so few ratings (since I don't ebay much) that one neg one would hurt my overall percentage a lot. :(


It won't hurt you, unless you have mutliple commonly occuring negs no one cares, you can respond to negative feedback anyway and explain what happened on your account.

Especially if you are just mainly a buyer.

[neebelung]

Ok, very cool. :D

[NeonspeedRT]

However, once it shows up and you have it. Lets verify the shipping price. If what they paid for shipping is nowhere near what they are trying to charge you, then we'll certain leave them negative feedback. What they are pulling is pure bullsh1t.

[neebelung]

True...

Grrrr... greedy bastard!!

[OneSickPsycho]

Buying something on ebay is a contract. They are responsible for calculating the shipping before they post it. Stand your ground and tell them to send the item or you will contact ebay. The are legally obligated to give you that item for the price you paid. You can actually sue them if they do not give you the item for what you paid for it.

Truth.

Ebay will reverse negative feedback, but you have to suck 20 dicks, take it in the ass by a dozen horses, all while rubbing your belly and patting your head. In other words, it sucks, it's a pain in the ass, and it's diffcult to do.

[Rider]

Truth.

Ebay will reverse negative feedback, but you have to suck 20 dicks, take it in the ass by a dozen horses, all while rubbing your belly and patting your head. In other words, it sucks, it's a pain in the ass, and it's diffcult to do.

I tried it and they wont do it. I got negative feed back from a bitch one time that skipped out on paying for an item I was selling. I gave her negative feedback for not paying, she gave me negative feedback in retaliation. Ebay would not remove the negative feedback. It is still there.

[OneSickPsycho]

I tried it and they wont do it. I got negative feed back from a bitch one time that skipped out on paying for an item I was selling. I gave her negative feedback for not paying, she gave me negative feedback in retaliation. Ebay would not remove the negative feedback. It is still there.

The secret is to call them. They protect their phone number like a motherfucker... once you have it and start annoying the right people, you can get shit done. Honestly though, it's so hard that it's not even worth it. I did it once... took about 3 weeks of constant pressuring via email and the phone.

[Rider]

The secret is to call them. They protect their phone number like a motherfucker... once you have it and start annoying the right people, you can get shit done. Honestly though, it's so hard that it's not even worth it. I did it once... took about 3 weeks of constant pressuring via email and the phone.

PM me the phone number.

[OneSickPsycho]

PM me the phone number.

Sorry yo... I lost it long ago... you know... it might be in my old planner... I'll check today at work and get back to you... I do think it's long gone though...

[NONE_too_SOFT]

dont pay it. if they leave neg feedback contact ebay, they'll make it right. you are only required to pay the shipping costs indicated, its their fault they underestimated shipping.

[m0n1]

Buying something on ebay is a contract. They are responsible for calculating the shipping before they post it. Stand your ground and tell them to send the item or you will contact ebay. The are legally obligated to give you that item for the price you paid. You can actually sue them if they do not give you the item for what you paid for it.

agree

i've bought and sold plenty, as a seller you are responsible for posting correct info. as a buyer its your responsiblity to make sure you want the item and agree to the posted shipping cost.