OMG, dish customer support sucks!!!

[Captain Morgan]

I'm so fucking pissed right now. I had dish installed back in November. They were supposed to come back out in two weeks and mount it on a pole. They said it would be two weeks because they had to have utilities checked and marked. I never went out and checked, never needed to.

Went out this weekend to mow my yard and see that the dish is on a concrete block. There were flags from each of the utility companies by the dish, one flag each which tells me there were no utility lines.

So I call dish and get the runaround that it's been over 90 days, so they want to charge me $15 to have the dish mounted on a pole. Um, no, I'm not paying squat. It should have been done and it wasn't.

I don't go out in my backyard in the winter, as I have no reason to. I don't smoke, I don't have pets, I don't have to mow, no reason to go out there.

This dumb bitch puts me on hold to talk to her supervisor 3 times. I kept telling her there are two options. Either you let ME talk to the supervisor, or you get this done for free. Period, end of story. She kept telling me her supervisor wouldn't authorize it to be done for free. I told her to stop talking and let me talk to the supervisor. She kept trying to talk. Told her to shut up and put the supervisor on the phone. Told her the only words I wanted to hear out of her mouth were, "I'm sorry for the problems, it will be done and we won't charge you" or "Just a few moments, I'll get my supervisor on the phone."

She finally puts the supervisor on the phone and he tells me it can't be done. I go through the same shit with him, and tell him he better put someone on the phone who can authorize this to be done without me paying, because I'm not paying squat, but it WILL get done.

He says there is nothing in the notes that says it was suppose to be done (same thing the dumb bitch told me), so he can't do anything about it. I ask him, "well, do you think that maybe that's why it didn't get done? If your people didn't put it in the notes, then it would have been forgotten. If it was never suppose to be done, why would there be flags marking the utilities for a dish to be left on a concrete block?"

He then says he'll check my account for the work order. You mean you didn't fucking check before you told me you couldn't do anything? You just looked at "notes"? Shock and surprise, there was a request for the utilities to be marked. So, after 40 minutes of arguing back and forth that it was suppose to be done, they're finally going to do it and not charge me for it because they can now tell that it should have been done. Fucking numbnuts.

[101lifts2]

I am lost here. Do you mean the dish was supposed to be mounted on a utility pole? Why wasn't it mounted to your roof like every other house I've ever seen? Is there a cable from your house to a utility pole already as to why you wanted it mounted there?

And was it working? So what if it's on a concrete block or a pole. You don't look at it anyways. LOL

[Kaneman]

Dude I went through the same thing with Dish Network, only for not as long as you.

My house is completely covered in huge trees so my only option was to have it mounted on a pole in my front yard by the street. They put it up on the temporary stand with concrete blocks, and said they'd be back out. Two weeks, nothing. I called and bitched and bitched and finally got someone sent out to put the pole in.

They sent one poor black dude with a little bitty shovel. He had to dig the trench to the house with that lil shovel as well as dig the hole. Took that bastard 6 hours to do it, and it sucked up my whole day. What a pain in the ass.

[Homeslice]

What kind of pole is this? Theirs, or the utility's?

Why can't they just inspect your house and tell you sorry, you can't be a customer because we can't service you adequately?

[Kaneman]

WTF company is this?

Why don't they just inspect your house and tell you sorry they can't service you adequately?

In my case, they did, so I got cable. I was extremely unsatisfied with the cable so 6 months later I called Dish again and they agreed to do a pole mount for free.

[Amber Lamps]

Dude I went through the same thing with Dish Network, only for not as long as you.

My house is completely covered in huge trees so my only option was to have it mounted on a pole in my front yard by the street. They put it up on the temporary stand with concrete blocks, and said they'd be back out. Two weeks, nothing. I called and bitched and bitched and finally got someone sent out to put the pole in.

They sent one poor black dude with a little bitty shovel. He had to dig the trench to the house with that lil shovel as well as dig the hole. Took that bastard 6 hours to do it, and it sucked up my whole day. What a pain in the ass.

WOW!!! Did he sing "Old Man River" the whole time he was working? Or maybe, "Swing Low Sweet Chariot"? How about, "Days Never Finished, Master Got Me Working. Someday Master Set Me Free"...:lol:

[Homeslice]

In my case, they did, so I got cable. I was extremely unsatisfied with the cable so 6 months later I called Dish again and they agreed to do a pole mount for free.

on an existing utility pole, or a pole they themselves install?

[Kaneman]

WOW!!! Did he sing "Old Man River" the whole time he was working? Or maybe, "Swing Low Sweet Chariot"? How about, "Days Never Finished, Master Got Me Working. Someday Master Set Me Free"...:lol:

Haha, no but that would've been awesome. No, it was really shitty of Dish Network. I can't believe they sent him out with just that little bitty shovel. I kept offering to help him, to make him some food or just give him some water. But he was stoic and just kept right at it.

Then he looked at my daughter and I had to whip him.

on an existing utility pole, or a pole they themselves install?

They bring their own pole. The dish is probably about 5' tall when mounted on the pole. Its funny how this "dish on a pole" thing seems like some new concept to you. haha

[Homeslice]

Well a 5' tall pole isn't even worth mentioning. Might as well just leave it on the concrete blocks.

[Captain Morgan]

Well a 5' tall pole isn't even worth mentioning. Might as well just leave it on the concrete blocks.

F that. I don't want concrete blocks sitting in my yard with a dish sitting on them. It looks shitty. And I don't want it on the roof either. Sure, lots of houses have them on roofs without leak issues, but I don't want to bolt the dish down to my roof. The fact of the matter is they said they'd mount it on a pole and they didn't. Then they wanted me to pay for something they were supposed to have done for free in the first place. Is it that difficult to understand? Maybe you should work for dish customer support.

[Kaneman]

Well a 5' tall pole isn't even worth mentioning. Might as well just leave it on the concrete blocks.

Disagree. It looked like shit on the temporary pole and I would've been pissed had they tried to leave it like that. Now, with a mounted pole, we were able to put nice landscaping rocks and such down.

[Rangerscott]

If ya'll want satellite so bad, get your happy asses out there and hold the dish yourself.

/thread.

[Kaneman]

If ya'll want satellite so bad, get your happy asses out there and hold the dish yourself.

/thread.

Or I could just let Dish do it, which is exactly what happened.

/your mother

[Homeslice]

:lol:

[wildchild]

after having a few go arounds with Dish net muself I have left it at if anyone wants to see the bullshit work their installers do I will use my house as an example. we don't get along at all. their guy shows up with no ladder, no tools and no fucking brains. asks if he can use mine. Nope I am not being paid to do an install. I will rent them to you.
I told him if he wasn't prepared for the job to go home. no no I'll get it. he rigged the shit to the side of my house and drilled big holes right through the siding.
called dish to have it remounted and crap repaired. oh you didn't call soon enough, you'll have to pay $129 for another install. Gee I figured I'd be nice and wait until the weather warmed up before calling. so for three years I've had their cables strewn across my living room from the middle of a wall. I did move the dish though because the idiot didn't know how to aim it plus because he tried to mount it without tools it damn near fell off. I mounted it on a 4X4 post that I concreted in so it doesn't move around much. On the roof would have been nice but not enough cable to get up there.

[Rider]

I have 2 dishes mounted on my house. 1 for HD local channels and 1 for the rest of the channels and they point in different directions. Neither is bolted to the roof though, they are mounted to the siding.

[z06boy]

We also have two dishes BUT with DirecTV I didn't have any of the issues that you guys have had. Maybe I was just lucky.

Several tall trees was an issue for us as well. We had a dish on the top of our house and it worked great for SD but when we decided to upgrade to HD they couldn't get a good signal from that dish.

They put an HD dish on a pole in my backyard...didn't want a 2nd dish but there was no way around it if I wanted satellite with HD.

[marko138]

Rabbit ears FTW.

[Rider]

Rabbit ears FTL.

Fixed and agreed.

[marko138]

Fixed and agreed.
Fuck that. Thats not what I wrote.

[z06boy]

Rabbit ears FTW.

One of the reasons I've always hated visiting my wife's parents in Richmond, Va...that's all they have. :lol: It's a little better since it's gone digital.

[marko138]

One of the reasons I've always hated visiting my wife's parents in Richmond, Va...that's all they have. :lol: It's a little better since it's gone digital.
Thats all I got for both of my HDTV's.

[z06boy]

Thats all I got for both of my HDTV's.

They have an old console TV that they've had for a few decades and HDTV isn't anywhere in his vocabulary.

[marko138]

They have an old console TV that they've had for a few decades and HDTV isn't anywhere in his vocabulary.
Just bought a 32" for the bedroom yesterday. Love it....even with over the air broadcast.

[Homeslice]

At least make them powered rabbit ears.

[marko138]

At least make them powered rabbit ears.
Because of course you know the ones I'm using now aren't working properly, right? :skep:

[z06boy]

Just bought a 32" for the bedroom yesterday. Love it....even with over the air broadcast.

It is better since everything went digital.

[marko138]

It is better since everything went digital.
For sure.

[Homeslice]

Because of course you know the ones I'm using now aren't working properly, right? :skep:

I know nothing about the ones you're using. But unpowered antennas are usually crap compared to powered.

[OneSickPsycho]

Hmmm... similar experience with DirectTV? I'm anti-cable and am going satellite once I move...

[z06boy]

Hmmm... similar experience with DirectTV? I'm anti-cable and am going satellite once I move...

Not me...my experience has been all good EXCEPT for when I first wanted to upgrade to HD. They wanted $199 for the HD DVR...I already had an SD DVR.

I just waited until closer to the end of my 2 year contract and threatened to switch to cable and then I got the box/upgrade for free. :lol: