Nissan takes the Suck Award right out of Suzuki's hand!

[acalliste]

So, I bought an '07 Frontier LE in December '06. Been really happy with it, until about a week or so ago when the fuel sending unit went bad.

After a bit of Googling I see that this is a common problem from '06 to '08 Frontiers & Pathfinders. So I called the dealer to see about getting it fixed. My truck is out of warranty, but I saw a lot of talk of Nissan covering the repair anyway.

Turns out they did extend the warranty on the FSU, to 72K miles. And... my truck has 74K miles. Sorry we can't help you, call Nissan direct and see what they say. Which I did and after a week or so, someone finally called me back and the first thing they asked me was "how many Nissans have you owned?"

Really? Well, besides this truck, I had a 280Z. But I really love this truck. Can you help?

They said they would think about it, and today I got a call back, saying sorry but we are unable to help you since its past the warranty period.


No shit? That's why I called. Thanks for nothing! :lol ok I didn't say that but I wanted to.

I don't get why me being a customer now isn't important enough. And 2k miles out of the warranty period? Come on! I guess when I decide to buy another vehicle I can rule out Nissan.

[Particle Man]

Way to drum up repeat business, assholes.

[acalliste]

Exactly! I guess I should have told them I wanted to trade it in on a new one. But I don't feel like I should have to lie to deserve good customer service.

[Avatard]

Well, I think maybe you should call them again, recount the story, and inform them that while their cursory review of your situation may have been a bit rash, they might reconsider their decision, as you are about to launch an online consumer blog regarding Nissan customer satisfaction.

In fact, it costs $9 to register a domain, like "frontier-justice4all.com". Pop for the domain, and offer to send them a link.

Yes, it's lying...but what they're doing isn't quite honest either.

My bet is that you will find them much more willing to help you with this approach...just a hunch.

[acalliste]

:lol hmm... that's a step farther than what I already planned to do, which was to post the above on every form I am a member of and some I am not, Facebook and my own website. I could name the page on my site NissanSucks I suppose.

Maybe I will do all that, then send them links to each site.

[Avatard]

I vaguely recall a lawsuit regarding "sucks" sites, hence my "slightly more conservative" naming approach. Remember: GoDaddy offers free parking, and domains are about 8 or 9 bucks. Companies are very concerned with their online images.

I'd give my idea some serious consideration, unless all you really want to do is badmouth them on forums. If they believe you are serious about launching a website, I suspect they will take far greater notice, and choose to do the right thing...if only for the wrong reasons.

BTW, the site name I mentioned comes up as available.

[acalliste]

So your suggestion is that I register the domain, then call them and say hey I just thought you'd like to know about this website I have now to share my customer service experience with your company?

[Avatard]

To share your experiences, and let others tell of theirs.

If they think you're going to start a movement, they'll fix your car. Trust me, for them, it's the cheaper option. Consider it hush money. They will.

You can order the domain, and park it for free (so they know you really registered it).

Just tell them the site is currently in development, and should debut soon. I'm sure they have a recording on the phone system saying that the call may be recorded for quality assurance. Be sure to tell the rep you speak with that you are doing the same on your end of the call.

Tell them you're considering sponsors like J.D.Power, et al.

Be creative.

[acalliste]

Damn. Remind me never to rip you off. :D

Ok, that is something to look at for sure. I don't know if I have enough rage in me to go through with it though.

[Avatard]

One day, I'll write a book; I once conned a con that had conned me, and got all my shit back. The stuff of movie plots.

Social engineering. It works. They us it on us, it's only fair.

When you call, tell them you'd like to give them one last chance to make this right, and do the right thing. They made something faulty. Running away from that is cowardly.

Cowardice looks really bad on the Internet. Remind them.

[Dave]

Let me see if I have this right, you're upset they won't do free work on your out of warranty car?

[acalliste]

:)

[Avatard]

Let me see if I have this right, you're upset they won't do free work on your out of warranty car?

It's an admitted design flaw. They made a defective thing. There's the warranty, then there's doing the right thing. They've already chosen to extend the warranty, suggesting contrition. Having missed that extension by just a few miles, and given the situation, this is not what I would call jacking them up for anything.

Why are you so black and white on things? You should see a shrink. The world has grey areas, and what's right isn't always what's written, I think you may have OCD.

Your need to find order in all things categorized as strictly black and white is consistent with this.

[Homeslice]

The trouble is, when you pick up the phone to call Nissan, you're not going to get anyone in their corporate Marketing department (the people who actually care about public opinion). At best, you'll be directed to a regional zone manager responsible for making after-warranty adjustments. But those people don't work in Marketing, so they could care less about what you say on teh interwebz.

[Dave]

http://www.clubfrontier.org/forums/f23/how-replace-fuel-level-sending-unit-d40-34546/

Its $85. Quit being whiney and fix it your damn self.

[Avatard]

The trouble is, when you pick up the phone to call Nissan, you're not going to get anyone in their corporate Marketing department (the people who actually care about public opinion). At best, you'll be directed to a regional zone manager responsible for making after-warranty adjustments. But those people don't work in Marketing, so they could care less about what you say on teh interwebz.

I always ask to speak to a supervisor. NEVER speak to a worker bee.

Someone in a position of power knows it's their job if they drop the ball on something large, or potentially damaging.

[TYEster]

I'd say suzuki still sucks.

[Avatard]

http://www.clubfrontier.org/forums/f23/how-replace-fuel-level-sending-unit-d40-34546/

Its $85. Quit being whiney and fix it your damn self.

Maybe she's not mechanically inclined. Seems to be more the artistic type (beautiful stuff, BTW).

[Rangerscott]

Where does suzuki come into all of this?


I can't say anything bad about them because my '88 is still in one piece and they fought off the stupid "Tip Over" lawsuit and never gave up which went on for 8 years. FUCK YOU CONSUMERS UNION!

[Avatard]

Where does suzuki come into all of this?

I'm guessing it's either in reference to a previously owned lemon of hers, or perhaps Suzuki has found its way to the bottom of customer satisfaction surveys.

[nhgunnut]

I went through hell with a 04 Nissan Titan I bought new. Getting them to honor the Warranty on multiple occasions i actually had to call corporate office in Japan. As a result I will NEVER buy another new Nissan / Infinity producg as a result of the 4 year I was Hostage to that truck!

[acalliste]

http://www.clubfrontier.org/forums/f23/how-replace-fuel-level-sending-unit-d40-34546/

Its $85. Quit being whiney and fix it your damn self.



Not sure I want to fix it with a hack, but I'll show that to my husband and see what he says. I am certainly not fixing it, and he doesn't like to do things the half-a$$ed way. Thanks for finding that though, grumpy. Maybe it will work. :P


I'm guessing it's either in reference to a previously owned lemon of hers, or perhaps Suzuki has found its way to the bottom of customer satisfaction surveys.


Suzuki wasn't nearly this bad. They at least tried to help and didn't completely blow me off.

And now that Nissan has made it's way to the top of my sh!t list, I can go look at the '11 gsxr750s. :D

[acalliste]

I went through hell with a 04 Nissan Titan I bought new. Getting them to honor the Warranty on multiple occasions i actually had to call corporate office in Japan. As a result I will NEVER buy another new Nissan / Infinity producg as a result of the 4 year I was Hostage to that truck!



I can't really complain about the truck itself. This is the first real problem that isn't easily fixed.

I just have a problem with the way they went about this. They knew there was a problem, and I'm only just outside the warranty limit. It shouldn't matter how many Nissans I've owned. I own one now. I bought it new. I would probably have bought another one, or more. Not sure about it now.

[Rangerscott]

When my father was driving his 2000 GMC Sierra, the fuel level sender went out. The sender is attached to the fuel pump assembly and instead of them just replacing the whole assembly (which they had), the slithered their way out of it and said just the sender was under warranty. SOooooo my father had to be without his pickup for a week for them to order and replace that tiny ass sender instead of swapping the whole thing and be done with it.


Warranties have more fine print than anything else I know of.

[acalliste]

At this point, I really wouldn't mind if they did that for me! :)

[fasternyou929]

Don't feel bad, Nissan wouldn't replace my exhaust manifold (integrated catalytic converter, $$$) because I was 6 miles out of warranty. It was in warranty when I left my house to drive it to the dealer.

Been working with a different dealer since then and it's been night and day difference, but that was a solid $800 lesson.

[Rangerscott]

Don't feel bad, Nissan wouldn't replace my exhaust manifold (integrated catalytic converter, $$$) because I was 6 miles out of warranty. It was in warranty when I left my house to drive it to the dealer.

Been working with a different dealer since then and it's been night and day difference, but that was a solid $800 lesson.


Gotta ask. Why didn't tow it? I know it sounds dumb, but now I wouldn't think so. It's re-dick-u-less how much exhaust parts cost now. Fuck you emission laws!

[acalliste]

6 miles??? Omg. I would probably come unglued.

[fasternyou929]

Gotta ask. Why didn't tow it? I know it sounds dumb, but now I wouldn't think so. It's re-dick-u-less how much exhaust parts cost now. Fuck you emission laws!
Because I'm logical and didn't expect Nissan not to stand behind their product because of less than 10 miles. I called to schedule the appointment and gave them the odometer reading; there was no "whoa, you realize we're black and white with the mileage, right?" warning. Six miles is less than 0.01% of the 80k warranty, well within speedometer margin of error... hindsight and all that, I suppose.
6 miles??? Omg. I would probably come unglued.
It wasn't pretty. I probably could have handled myself better, but the sheer idiocy made me hit my boiling point in the blink of an eye.

[Avatard]

Because I'm logical and didn't expect Nissan not to stand behind their product because of less than 10th miles. I called to schedule the appointment and gave them the odometer reading; there was no "whoa, you realize we're black and white with the mileage, right?" warning. Six miles is less than 0.01% of the 80k warranty, well within speedometer margin of error... hindsight and all that, I suppose.

Actually, almost all speedos tend to read about 5% fast. I remember a consumer reports article on exactly this. You were certainly within the margin of error, and had you merely had your "lawyer" call and mention this fact, I'd bet that they would have very rapidly backpeddled from their position.

[Rangerscott]

Should have disconnected your speedo sensor and/or odometer sensor/cable. DUHHHHHHHH! LOL

[fasternyou929]

Actually, almost all speedos tend to read about 5% fast. I remember a consumer reports article on exactly this. You were certainly within the margin of error, and had you merely had your "lawyer" call and mention this fact, I'd bet that they would have very rapidly backpeddled from their position.
I have free counsel through wifey. Her and a BBB complaint yielded zilch. After chasing it for countless hours and nearly popping a vein, I found a part on flea bay and had another Nissan dealer install it. Totally different experience working with them.

[fasternyou929]

Should have disconnected your speedo sensor and/or odometer sensor/cable. DUHHHHHHHH! LOL
Speedometer cable? Maybe if I had an 84 Camaro.

[Rangerscott]

Speedometer cable? Maybe if I had an 84 Camaro.

HEY! Cables are still nice to have. I've had more electrical things break than mechanical. Which makes that scenerio :boobs:

[Avatard]

I have free counsel through wifey. Her and a BBB complaint yielded zilch. After chasing it for countless hours and nearly popping a vein, I found a part on flea bay and had another Nissan dealer install it. Totally different experience working with them.

Letters. Registered letters. Serious fucking business. Makes them take notice.

:lol:

Nowadays, if someone actually generates paper, instead of calling, texting, or emailing, they assume you're fucking serious.

[acalliste]

When I started this thread yesterday, it was a quick post made from my phone. Here is a more detailed time line of what happened:


1. I called the dealer and spoke with whoever in service answered the phone. They told me to call Nissan Consumer Affairs (1-800-NISSAN1)

2. I called NCA, and told whoever eventually answered the situation and they opened a ticket/case and said someone would call me back within 24 hours.

3. No one called me back after a week, so I called again. They said someone had tried to call me back two days after my initial call and there was no one at that number by my name. We compared phone numbers, determined that they did have my correct number, so whoever called dialed the wrong number and put no more effort into contacting me. So, another message was sent to that department to ask them to try to call me again. This time I gave an additional phone number for them in case they needed it.

4. Two days later they called me back and that person asked me how many Nissans I've owned, where I took this one for service, etc etc. Then she said if they were able to help me it would be just to reimburse me for what I paid to get the truck fixed. But she would have to run it by her supervisor for approval.

5. Yesterday she called me back and said they couldn't help because I was over the mileage limit. Thank you for your business, goodbye.

So, that's where I was left with it. I really wasn't expecting them to just tell me to piss off. I am pretty disappointed, not just because now I have to figure it out for myself (that isn't such a big deal, esp in light of the link Dave so kindly found), but because it sucks to learn that your business doesn't mean anything. The fact that I am currently a Nissan customer/owner means absolutely nothing to Nissan apparently.

[Particle Man]

Nowadays, if someone actually generates paper, instead of calling, texting, or emailing, they assume you're fucking serious.

Paper with cc to bbb works too

[Rangerscott]

So its just your fuel level not working? Have you ever used your trip meter to know how many miles you usually get on a tank? Its just like a motorcycle. Stay within a given mileage and fill up. My fuel level hasnt worked correctly in almost a decade.

Or just suck it up and just have it fixed and move on. Life lesson learned.

[acalliste]

Yeah, that's what I've been doing. It doesn't malfunction all the time though. It comes and goes, within the same trip. Every now and then the gauge goes to E and the light comes on. The DTE might read 0 or -------- or sometimes still give a number, whatever it feels like doing at the time. But I've started to reset one of the trip meters with each fuel up. It gets about 350 miles to a tank.

Obviously I'm going to get it fixed. But I'm also going to b!tch about the lousy customer service. :td: What life lesson have I learned here that I didn't already know? Companies tend to do as little as possible and don't give a crap about their customers. That doesn't make it right.

['73 H1 Triple]

Yeah, that's what I've been doing. It doesn't malfunction all the time though. It comes and goes, within the same trip. Every now and then the gauge goes to E and the light comes on. The DTE might read 0 or -------- or sometimes still give a number, whatever it feels like doing at the time. But I've started to reset one of the trip meters with each fuel up. It gets about 350 miles to a tank.

Obviously I'm going to get it fixed. But I'm also going to b!tch about the lousy customer service. :td: What life lesson have I learned here that I didn't already know? Companies tend to do as little as possible and don't give a crap about their customers. That doesn't make it right.

You're first paragraph sounds like the problem the previous generation of Corvettes experienced. You *may* luck out and by adding a fuel injector cleaner.

Here's a link I found
http://www.gmforum.com/archive/index.php?t-231321.html

"Toms94" wrote
My guess is that this is the same issue that the other GM products have. According to a GM tech, GM has come out with a Fuel system additive. Here is the info I found:

GM Fuel System Treatment PLUS, Fuel Sending Unit Corrosion and Fuel System Deposits #05-00-89-078 - (Nov 9, 2005)

2006 and Prior All GM Cars and Trucks

2003-2006 HUMMER H2

2006 HUMMER H3

2006 and Prior Saturn (Canada Only)

2005-2006 Saab 9-7X

GM Fuel System Treatment PLUS
GM Fuel System Treatment PLUS, P/N 88861011 (for U.S. ACDelco®, use 88861013) (in Canada, 88861012), is now available.

Added Benefits and Uses
The PLUS portion of GM Fuel System Treatment PLUS is the addition of a filmer additive that, when used regularly, can protect fuel system sending units from the corrosive effects of certain sulfur contaminants found in some of today's gasoline.

Sulfur contamination can disrupt electrical continuity of certain fuel sending units and lead to erratic or false fuel gauge readings. With scheduled usage, GM Fuel System Treatment PLUS protects against the effects of harmful sulfurs in gasoline.

You Get Four Benefits
One bottle of GM Fuel System Treatment PLUS added to the fuel tank at each oil change:

• Cleans -- Sulfur corrosion from fuel gauge sending units.

• Prevents -- Harmful sulfur components from attacking sensitive fuel system electronics.

• Protects -- By coating metallic surfaces of the fuel system.

• Removes -- Engine deposits left from use of poor quality fuels.

GM Fuel System Treatment PLUS will replace the original GM Fuel System Treatment, P/N 12345104 (in Canada, 89020804). The original formula may still be available for a limited time, and provides the excellent Fuel System Cleaning aspects of the new product without the filmer.



~~~~~~~~~~~~

I would also call Nissan back and let them know that you will NEVER consider owning or renting another Nissan product ever again plus will tell every one what a miserable company they are to deal with due to them not fixing a know problem.

May not get you anywhere but you might feel better.

Good luck
Jeff

[goof2]

Let me see if I have this right, you're upset they won't do free work on your out of warranty car?

Yeah, this is pretty much what I'm thinking. Is it just because you were close to the mileage from the warranty extension? Would you still be unhappy, angry, or complaining if the warranty had stayed at 36k, 50k, or whatever the original mileage limit had been? Nissan set a mileage limit, which you are admittedly over. How far should Nissan extend it for people who are "close"?

It does suck about your car. Hope you get it working right cheaply and soon.

[acalliste]

If it is so unreasonable for them to work with me on it, why did they take a day to think about it? Because it wasn't that unreasonable, they did consider it, but then decided there was nothing in it for them, so they said no.

[Avatard]

What the conservative mind (black/white) is incapable of understanding:

Yes; while the warranty is the LEGALLY BINDING AGREEMENT that compels a company that makes something DEFECTIVE to fix it, there's these things called MORALS, and SOCIAL RESPONSIBILITY, and GOOD MARKETING, and CUSTOMER SERVICE that suggests that telling your customers to go piss up a fucking rope after you sold them ADMITTEDLY DEFECTIVE SHIT is perhaps not the best thing to do, from a HUMAN PERSPECTIVE, regardless of the technicalities of the WARRANTY.

Leveraging that REALITY as a consumer, is called BEING SMART.

[goof2]

If it is so unreasonable for them to work with me on it, why did they take a day to think about it? Because it wasn't that unreasonable, they did consider it, but then decided there was nothing in it for them, so they said no.

It took a day to work through their internal process. The actual thinking about it part was probably closer to 5 seconds of that.


What the conservative mind (black/white) is incapable of understanding:

Yes; while the warranty is the LEGALLY BINDING AGREEMENT that compels a company that makes something DEFECTIVE to fix it, there's these things called MORALS, and SOCIAL RESPONSIBILITY, and GOOD MARKETING, and CUSTOMER SERVICE that suggests that telling your customers to go piss up a fucking rope after you sold them ADMITTEDLY DEFECTIVE SHIT is perhaps not the best thing to do, from a HUMAN PERSPECTIVE, regardless of the technicalities of the WARRANTY.

Leveraging that REALITY as a consumer, is called BEING SMART.

How much further should Nissan extend the warranty that they already extended to cover those who are "close"? At what point does it become acceptable to you for Nissan to not cover this repair?

[Avatard]

How much further should Nissan extend the warranty that they already extended to cover those who are "close"? At what point does it become acceptable to you for Nissan to not cover this repair?

It depends only how much they care about customer satisfaction, repeat business, and public image in the age of the Internet.

[goof2]

It depends only how much they care about customer satisfaction, repeat business, and public image in the age of the Internet.

So you believe Nissan should fix this problem in perpetuity?

[Avatard]

So you believe Nissan should fix this problem in perpetuity?

I think it's up to them. I think trying to get it fixed if possible is intelligent.

[Rangerscott]

I'd be happy if they just gave me the part. Find a neighbor that is mechanically inclined and screw him. He'll fix anything you want.

[goof2]

I think it's up to them. I think trying to get it fixed if possible is intelligent.

Of course it is up to them but, as this thread illustrates, that doesn't really matter. You believe Nissan has fallen short in this case. My original question for you still stands, at what point (age, mileage) do you look at this scenario and believe that it is no longer Nissan's responsibility?

[Homeslice]

It really depends on the specific part involved, and whether or not it's rare for such a part to go bad after X number of years. I'd say it's VERY rare for a fuel sending unit to go out, no matter HOW old a car is. Therefore, I would be all over their shit if I were her.

On the other hand if my 02 sensors or wheel bearings or valve cover gaskets went bad right after the warranty expired, I'd consider those "tough luck", since those are very common breakdowns.

[Avatard]

Of course it is up to them but, as this thread illustrates, that doesn't really matter. You believe Nissan has fallen short in this case. My original question for you still stands, at what point (age, mileage) do you look at this scenario and believe that it is no longer Nissan's responsibility?

I never said they fell short of anything. Show your work.

I offered advice to compel them to take care of the issue.

You're a seriously fucked up unit.

[acalliste]

I'd be happy if they just gave me the part. Find a neighbor that is mechanically inclined and screw him. He'll fix anything you want.


My husband can fix it. That's what he does for a living. And yeah, he'll get some for it. :boobs:



It took a day to work through their internal process. The actual thinking about it part was probably closer to 5 seconds of that.



And based on what? See below.


It really depends on the specific part involved, and whether or not it's rare for such a part to go bad after X number of years. I'd say it's VERY rare for a fuel sending unit to go out, no matter HOW old a car is. Therefore, I would be all over their shit if I were her.

On the other hand if my 02 sensors or wheel bearings or valve cover gaskets went bad right after the warranty expired, I'd consider those "tough luck", since those are very common breakdowns.


Exactly.

--

Allow me to paint the picture a little more clearly.

When this first came up, I wasn't expecting to get it warrantied. I called my husband, described the symptoms (as I was at lunch from work at the time) and he said it was the FSU. He was working, but made a few quick calls (I think to Advance Auto Parts and a Nissan parts dept) and texted me back that it was over $300 for the part, not available aftermarket, at least that he knew of from a quick check.

I then started googling to see if I could find a better price on the part, and found lots of other people who had the same issue, so much so that Nissan responded by extending the warranty on the part and repair.

So, I called the dealer where I bought the truck, and who just had it for an oil change 2 weeks before. They looked it up and said yeah there was a tech bulletin on it and an extension on the warranty, but you were at 73k mikes when you were here for your oil change. Call Nissan and see if they can help, here's the number. This was the first bit of encouragement I got that maybe it could be covered.

When I call NCA the first person I talked to assessed my situation and said it was likely they would help, as it was only 2k miles over. And someone would call me back within 24 hours. That was the second and more positive encouragement I got that they would help.

When they did call me back, it was 48 hours, and they called the wrong number.

When someone eventually did call me back to discuss the case, the main concern seemed to be how Nissany I was. And when they called back the next day it was just No. Have a nice day.


My issue is not with the part failure, or that it went bad in what amounts to probably 4-6 weeks outside the warranty limit. I didn't go into this looking for a handout, I expected to buy the part and my SO would fix it.

The issue I now have is that the help is apparently there and available for some people if they meet certain criteria including your level of Nissaniness. Being a customer and current Nissan owner isn't important enough.

[Flexin]

My husband can fix it. That's what he does for a living. And yeah, he'll get some for it. :boobs:





And based on what? See below.





Exactly.

--

Allow me to paint the picture a little more clearly.

When this first came up, I wasn't expecting to get it warrantied. I called my husband, described the symptoms (as I was at lunch from work at the time) and he said it was the FSU. He was working, but made a few quick calls (I think to Advance Auto Parts and a Nissan parts dept) and texted me back that it was over $300 for the part, not available aftermarket, at least that he knew of from a quick check.

I then started googling to see if I could find a better price on the part, and found lots of other people who had the same issue, so much so that Nissan responded by extending the warranty on the part and repair.

So, I called the dealer where I bought the truck, and who just had it for an oil change 2 weeks before. They looked it up and said yeah there was a tech bulletin on it and an extension on the warranty, but you were at 73k mikes when you were here for your oil change. Call Nissan and see if they can help, here's the number. This was the first bit of encouragement I got that maybe it could be covered.

When I call NCA the first person I talked to assessed my situation and said it was likely they would help, as it was only 2k miles over. And someone would call me back within 24 hours. That was the second and more positive encouragement I got that they would help.

When they did call me back, it was 48 hours, and they called the wrong number.

When someone eventually did call me back to discuss the case, the main concern seemed to be how Nissany I was. And when they called back the next day it was just No. Have a nice day.


My issue is not with the part failure, or that it went bad in what amounts to probably 4-6 weeks outside the warranty limit. I didn't go into this looking for a handout, I expected to buy the part and my SO would fix it.

The issue I now have is that the help is apparently there and available for some people if they meet certain criteria including your level of Nissaniness. Being a customer and current Nissan owner isn't important enough.

I have a problem with the same part. I don't have a problem with them not covering it, but when you ask how many Nissans you have owned before giving an answer looks really bad. And if anything the one owner is someone you should replace that part for. Someone that is on the 4th or 5th Nissan is more then likely going to buy another one even if you don't pay for that repair. That is as question that should not have been asked.

James

[goof2]

I never said they fell short of anything. Show your work.

I offered advice to compel them to take care of the issue.

What the conservative mind (black/white) is incapable of understanding:

Yes; while the warranty is the LEGALLY BINDING AGREEMENT that compels a company that makes something DEFECTIVE to fix it, there's these things called MORALS, and SOCIAL RESPONSIBILITY, and GOOD MARKETING, and CUSTOMER SERVICE that suggests that telling your customers to go piss up a fucking rope after you sold them ADMITTEDLY DEFECTIVE SHIT is perhaps not the best thing to do, from a HUMAN PERSPECTIVE, regardless of the technicalities of the WARRANTY.

Leveraging that REALITY as a consumer, is called BEING SMART.

I can't imagine where I ever would have gotten the idea you believe they fell short.:lol:

You're a seriously fucked up unit.

I guess I'll just have to try and live with that.:lol:

[goof2]

And based on what? See below.

Nothing, that is why I wrote "probably".

[Avatard]

I can't imagine where I ever would have gotten the idea you believe they fell short.:lol:

I didn't voice a single personal opinion on the subject, merely the rationale behind why they might be made to think it was not in their best interests to NOT fix it (because pssst: She wants her truck fixed).



I guess I'll just have to try and live with that.:lol:

It's probably the least of what you have to live with, being you.

[Rangerscott]

It's funny when bystanders bitch more than the OP. :lol

[goof2]

I didn't voice a single personal opinion on the subject, merely the rationale behind why they might be made to think it was not in their best interests to NOT fix it (because pssst: She wants her truck fixed).

So you don't believe it?

It's probably the least of what you have to live with, being you.

Its really pretty easy.:shrug:

[Avatard]

So you don't believe it?

My opinion doesn't really fucking matter here, does it? I was just trying to help another forum member.



Its really pretty easy.:shrug:

Not shocked at all, actually.

[Avatard]

It's funny when bystanders bitch more than the OP. :lol

It's even funnier when instead of helping, people just act like dicks.

No, wait. It isn't now, is it?

[nhgunnut]

Just to Validate the Original Post
IN the past 12 years My wife and I have Purchased new cars from the the Following Companies
1999 Dodge Durango
2001 Hyundai Santa Fe
2003 Hummer H2 (wife's Choice not mine)
2004 Nissan Titan (luxury model I fell for "Oooh Shiny")
2007 Chrysler 300 C
2011 Volvo S60 T6
The worst Service culture by far was Nissan, everything was a a battle, manifolds cracked, suspension failed, transfer case failed, they had driven screws into the wiring harness . In every case it was a battles to get them to honor the warranty. Multiple calls to Nissan dealer , to the national office, the transfer case required calling japan 3 times when they did decide to honor the warranty I was told to expect 6 weeks for one to be shipped. Only after calling the state and a TV Station did they decide they could ship one for the assembly plant that only took 3 weeks.
For anyone who cares the best service Culture was by far and away the Hyundai

Just to Validate the Original Post
IN the past 12 years My wife and I have Purchased new cars from the the Following Companies
1999 Dodge Durango
2001 Hyundai Santa Fe
2003 Hummer H2 (wife's Choice not mine)
2004 Nissan Titan (luxury model I fell for "Oooh Shiny")
2007 Chrysler 300 C
2011 Volvo S60 T6
The worst Service culture by far was Nissan, everything was a a battle, manifolds cracked, suspension failed, transfer case failed, they had driven screws into the wiring harness . In every case it was a battles to get them to honor the warranty. Multiple calls to Nissan dealer , to the national office, the transfer case required calling japan 3 times when they did decide to honor the warranty I was told to expect 6 weeks for one to be shipped. Only after calling the state and a TV Station did they decide they could ship one for the assembly plant that only took 3 weeks.
For anyone who cares the best service Culture was by far and away the Hyundai

[acalliste]

I have heard really good things about Hyundai customer service. They have come a long way. I had a little Hyundai when they first came out, can't remember the name of that little hatchback now, but it was such a POS. But it was the first new car I ever had, so I was excited to have it. :)

[acalliste]

Went back through the thread looking for something and saw this, sorry I missed it the first time. Thanks for the tip, I could try that. But I think we added fuel injection cleaner the oil change before last. I'll run it by my SO.



You're first paragraph sounds like the problem the previous generation of Corvettes experienced. You *may* luck out and by adding a fuel injector cleaner.

Here's a link I found
http://www.gmforum.com/archive/index.php?t-231321.html

"Toms94" wrote
My guess is that this is the same issue that the other GM products have. According to a GM tech, GM has come out with a Fuel system additive. Here is the info I found:

GM Fuel System Treatment PLUS, Fuel Sending Unit Corrosion and Fuel System Deposits #05-00-89-078 - (Nov 9, 2005)

2006 and Prior All GM Cars and Trucks

2003-2006 HUMMER H2

2006 HUMMER H3

2006 and Prior Saturn (Canada Only)

2005-2006 Saab 9-7X

GM Fuel System Treatment PLUS
GM Fuel System Treatment PLUS, P/N 88861011 (for U.S. ACDelco®, use 88861013) (in Canada, 88861012), is now available.

Added Benefits and Uses
The PLUS portion of GM Fuel System Treatment PLUS is the addition of a filmer additive that, when used regularly, can protect fuel system sending units from the corrosive effects of certain sulfur contaminants found in some of today's gasoline.

Sulfur contamination can disrupt electrical continuity of certain fuel sending units and lead to erratic or false fuel gauge readings. With scheduled usage, GM Fuel System Treatment PLUS protects against the effects of harmful sulfurs in gasoline.

You Get Four Benefits
One bottle of GM Fuel System Treatment PLUS added to the fuel tank at each oil change:

• Cleans -- Sulfur corrosion from fuel gauge sending units.

• Prevents -- Harmful sulfur components from attacking sensitive fuel system electronics.

• Protects -- By coating metallic surfaces of the fuel system.

• Removes -- Engine deposits left from use of poor quality fuels.

GM Fuel System Treatment PLUS will replace the original GM Fuel System Treatment, P/N 12345104 (in Canada, 89020804). The original formula may still be available for a limited time, and provides the excellent Fuel System Cleaning aspects of the new product without the filmer.



~~~~~~~~~~~~

I would also call Nissan back and let them know that you will NEVER consider owning or renting another Nissan product ever again plus will tell every one what a miserable company they are to deal with due to them not fixing a know problem.

May not get you anywhere but you might feel better.

Good luck
Jeff



I may call them back after a little while. I am learning so much stuff as a result of this I want to take a little time and get all my facts straight. I should have done that to begin with, but didn't realize I was going to walk into a battle.






http://ww2.justanswer.com/uploads/Speedytimzalez/2010-09-05_213703_ect2.pdf



^ According to that tech bulletin, this issue affects EVERY Frontier from 2005-2007, among other years, and other models. But I need to be someone special and deserve a favor to get this covered. :skep:


APPLIED VINS: 2005-2007* Frontier – ALL

*IMPORTANT: Some 2006 Frontier, Xterra, and Pathfinder vehicles are not covered by this bulletin; they are covered under Nissan Recall Campaign NTB10-031 (that addresses the separate issue of the fuel gauge reading 1/4 full when the tank is empty). Check Service COMM to see if the vehicle you are working on is instead covered under that Campaign.

[nhgunnut]

I have heard really good things about Hyundai customer service. They have come a long way. I had a little Hyundai when they first came out, can't remember the name of that little hatchback now, but it was such a POS. But it was the first new car I ever had, so I was excited to have it. :)
For the record the Santa Fe had its issues Munched a CD player in the first month But I drove on to the lot to complain and they Swapped it out. Hyundai Notified me that that they overestimated the HP and offered my some options and I chose to double the the bumper to to Bumper warranty. hey even made a Key for the thing in my driveway when my wife took both sets of Keys on a Business trip.
As soon as they import a pick up to the states It will probably be in my drive way

[Particle Man]

I have heard really good things about Hyundai customer service. They have come a long way. I had a little Hyundai when they first came out, can't remember the name of that little hatchback now, but it was such a POS. But it was the first new car I ever had, so I was excited to have it. :)

My Kia uses Hyundai's service and it's been great.