Why do I have to enter my account number into my phone to proceed to the next menu, or speak to a representative, if they will only ask me for the same info again? This probably amounts to literally thousands of man hours wasted each year, and yet every time I ask why, the answer is invariably the same:
"It's a new computer system, and we just don't have that information available to us at this time".
Oh really?
/rant