Quote:
Originally Posted by Destitute
For example, 1 warranty request per 100 vehicles, or $100 in warranty cost per vehicle, etc.
If Ford sold half as many cars, and said their warranty claims on new cars decreased by 25%, that doesn't mean their quality is improving since the rate of warranty claims/vehicle is increasing.
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Gotcha. Sometimes a post requires more than a sentence to explain something, ya know
