Surefire way to NOT get a call returned....

[neebelung]

So I've been in training all week. Class was only half day today, so I'm back in my office this afternoon.

I've been popping into my office to check/handle emails and voicemails all week, so as not to neglect anyone, but sometimes you can't please them all....

I get this voicemail from some grumpy ol man up in PA; I've never spoken to him before, never even heard his name before (so it's not like he called me before and I forgot to get back to him)....

"Hi, this is Fred Moe... my number is 610-555-5555... call me back.... " then his voice trails off before he can manage to hang up, and he spits out "FUCKING BITCH.." then slams the phone down.

:dvrofl:

WTF????? :shrug: I feel like calling him back and saying "This is the fucking bitch, returning your call...." :rofl:

[pickle.of.doom]

I think Fred is his middle name. His first name is Hoe.

[Rider]

So I've been in training all week. Class was only half day today, so I'm back in my office this afternoon.

I've been popping into my office to check/handle emails and voicemails all week, so as not to neglect anyone, but sometimes you can't please them all....

I get this voicemail from some grumpy ol man up in PA; I've never spoken to him before, never even heard his name before (so it's not like he called me before and I forgot to get back to him)....

"Hi, this is Fred Moe... my number is 610-555-5555... call me back.... " then his voice trails off before he can manage to hang up, and he spits out "FUCKING BITCH.." then slams the phone down.

:dvrofl:

WTF????? :shrug: I feel like calling him back and saying "This is the fucking bitch, returning your call...." :rofl:

:dvrofl:

[jtemple]

WTF????? :shrug: I feel like calling him back and saying "This is the fucking bitch, returning your call...." :rofl:I'm just the type of person that would do that. I'm known around the office as "the guy that will say anything to anyone".

[MILK]

Wow nee!!! We need to pair him up with the mom I am dealing with in cub scouts!! She IS a fucking bitch!! :lmao:

[neebelung]

:lol: I'm still just kinda scratchin my head about him... I really do want to call him back and say that, but if it got back to my director, it wouldn't bode well for me. :panic:

[the chi]

I would wait for him to call you back, and when he does say" oh yes sir, I DID get that message, and the ugly name you called me at the end of it, and in light of that felt you must be in need of some time in which to cool off so you could behave in an adult, polite and professional manner. So i simply waited until you felt ready to call me back."

[Particle Man]

:lol: I'm still just kinda scratchin my head about him... I really do want to call him back and say that, but if it got back to my director, it wouldn't bode well for me. :panic:

screw that :lol:

Tell him to bend over and suck it

[neebelung]

I would wait for him to call you back, and when he does say" oh yes sir, I DID get that message, and the ugly name you called me at the end of it, and in light of that felt you must be in need of some time in which to cool off so you could behave in an adult, polite and professional manner. So i simply waited until you felt ready to call me back."

:rofl: Much more diplomatic than I planned on being, but more the tack I'm going to take. I'm suuuuure he'll call back, and I do intend to tell him the reason why he didn't get a call back. ;)

[the chi]

:rofl: Much more diplomatic than I planned on being, but more the tack I'm going to take. I'm suuuuure he'll call back, and I do intend to tell him the reason why he didn't get a call back. ;)


Do it, DO EET!! :lol:

I have had to use that tactic both on the phone and in person. I do not put up with ugliness and have actually informed people that if they dont behave I am having them removed from my office. For some reason they dont take me seriously until my security shows up...then I have them issued trespass warrants. Problem solved. :dthumb:

[MILK]

Well for goodness sake don't post his number on the internet or anything!!

[DIMford]

Do it, DO EET!! :lol:

I have had to use that tactic both on the phone and in person. I do not put up with ugliness and have actually informed people that if they dont behave I am having them removed from my office. For some reason they dont take me seriously until my security shows up...then I have them issued trespass warrants. Problem solved. :dthumb:

Someone remind not to ever piss off Rae at work.

[Particle Man]

Well for goodness sake don't post his number on the internet or anything!!

absolutely not :whistle:

[HurricaneHeather]

I have had to say, "I am going to ask you to refrain from using personal insults and vulgar language as they are not necessary, nor productive.' :shrug:

['73 H1 Triple]

So I've been in training all week. Class was only half day today, so I'm back in my office this afternoon.

I've been popping into my office to check/handle emails and voicemails all week, so as not to neglect anyone, but sometimes you can't please them all....

I get this voicemail from some grumpy ol man up in PA; I've never spoken to him before, never even heard his name before (so it's not like he called me before and I forgot to get back to him)....

"Hi, this is Fred Moe... my number is 610-555-5555... call me back.... " then his voice trails off before he can manage to hang up, and he spits out "FUCKING BITCH.." then slams the phone down.

:dvrofl:

WTF????? :shrug: I feel like calling him back and saying "This is the fucking bitch, returning your call...." :rofl:

What the next three numbers after the 610 area code? I'm right on the edge of the 215/610 area code split. :whistle:

Jeff

[Cass]

I have had to say, "I am going to ask you to refrain from using personal insults and vulgar language as they are not necessary, nor productive.' :shrug:

We had a training class for "world class customer service" or something like that at work, and they gave us "the swear stopper" - it's literally the only thing I remember about the class: "Sir, I can handle your problem, but I cannot handle your language". Makes me giggle every time.

[MILK]

We had a training class for "world class customer service" or something like that at work, and they gave us "the swear stopper" - it's literally the only thing I remember about the class: "Sir, I can handle your problem, but I cannot handle your language". Makes me giggle every time.


Ohhh I like that!! :)

[Corey]

Tourettes maybe?

We took a stupid course about dealing with verbally abusive customers, and the key thing they honed in on was replacing swear words with nonoffensive words in your head. Their example was replacing fucking with pumpkin. While it's a nice theory, it doesn't change the tone or abusive attitude of some angry customer with a pumpkin attitude problem. All the little house fraus got their little giggle in when they kept repeating pumpkin in the video, but something tells me they'll be shitting tacos when it happens in real life, and no amount of word substitution is going to get them back to their happy place while they're getting ripped apart.

[cuttle]

We had a training class for "world class customer service" or something like that at work, and they gave us "the swear stopper" - it's literally the only thing I remember about the class: "Sir, I can handle your problem, but I cannot handle your language". Makes me giggle every time.

that's a good one (noted for training purposes)

I tend to do the absolute silence and let the blow off..... after a while they will stop and ask if you are still there.

[unknownroad]

That is a weird thing to do. Maybe he wasn't talking to you? :idk:

[itgirl]

So I've been in training all week. Class was only half day today, so I'm back in my office this afternoon.

I've been popping into my office to check/handle emails and voicemails all week, so as not to neglect anyone, but sometimes you can't please them all....

I get this voicemail from some grumpy ol man up in PA; I've never spoken to him before, never even heard his name before (so it's not like he called me before and I forgot to get back to him)....

"Hi, this is Fred Moe... my number is 610-555-5555... call me back.... " then his voice trails off before he can manage to hang up, and he spits out "FUCKING BITCH.." then slams the phone down.

:dvrofl:

WTF????? :shrug: I feel like calling him back and saying "This is the fucking bitch, returning your call...." :rofl:

:lol: us PA people are like that. northerners are rude folks.

[VFR Rider]

WTF????? :shrug: I feel like calling him back and saying "This is the fucking bitch, returning your call...." :rofl:

That would be totally classic... I would almost pay money to hear his response when you came back with that.

[Captain Morgan]

that's a good one (noted for training purposes)

I tend to do the absolute silence and let the blow off..... after a while they will stop and ask if you are still there.

Yeah, I have people call me and bitch sometimes. It will seem like they're pausing, so I'll try to talk and they'll talk over me bitching some more. If they talk over me twice, I just sit there in complete silence. When they say, "are you going to answer me?" I reply with, "certainly, I just wanted to make sure you were done talking." I've been hung up on a few times for that one. Maybe it's the smartass tone I use when I say it. :lol:

[neebelung]

I have had to say, "I am going to ask you to refrain from using personal insults and vulgar language as they are not necessary, nor productive.' :shrug:

When someone gets that way on the phone (live), I do just that. And if they continue (or yell at me) I get reaaaallllly quiet (so they have to lower their voice to hear me) and tell them "If you don't cease use of that sort of language, I'm going to end this phone call." 9 times out of 10, that works. But since this was on my voicemail I didn't get the chance.

(and due to phone issues at our office yesterday, I couldn't even call him back :lol: )

[Mr Lefty]

hummm... what's marko's real name? Fred Moe maybe? :lol:

[neebelung]

:rofl: Well if that's the case, dude, he SOUNDS much older than he looks! :lol:

[Particle Man]

(and due to phone issues at our office yesterday, I couldn't even call him back :lol: )

uh huh, suuuuuuuuuuuuuure redflip

[Sixxxxer]

What is it you do exxactly?

[neebelung]

What is it you do exxactly?

I am the Warranty Services manager for a manufacturer. When someone installs our stuff on their house, then has a problem, I'm the one who investigates it. I also handle claims when someone cuts themselves on our material in a Home Depot store and then sues us, and I also handle copyright infringement.

Oh yeah, and product tech support, and I'm also starting to do estimating.

[Sixxxxer]

Sounds Interesting...So you deal with Pissed Off assholes mostly??

[neebelung]

Sounds Interesting...So you deal with Pissed Off assholes mostly??

:lol: Hmmmm, yeah at least 50% of the time.

That, and contractors who just don't know what the fuck they're doing....

[neebelung]

Tourettes maybe?


Seriously, I actually contemplated that.

Either way, I didn't call him back, and he hasn't called me again either :lol:

[Amorok]

I have to deal with a lot of irate customers when I answer the phone at my second job. If I'm already having a bad day I just hang up on them, as I know when I can keep my cool and when I can't. But if I'm forced to listen to someone gripe I let them wind down and then tell them "Sir/ma'am, I've heard you out and I understand you're upset. However, whatever point you intended to make has been totally eclipsed by your rudeness and inability to act in a reasonable manner. Now, without all the awearing and raising of voices, state your problem simply and I'll try to help you. Otherwise, I'm not going to listen to abuse with no purpose. Would you care to repeat yourself?" They never do.

There's no call to get shitty with someone over something small. All you do is diminish yourself.

[Archren]

I have to deal with a lot of irate customers when I answer the phone at my second job. If I'm already having a bad day I just hang up on them, as I know when I can keep my cool and when I can't. But if I'm forced to listen to someone gripe I let them wind down and then tell them "Sir/ma'am, I've heard you out and I understand you're upset. However, whatever point you intended to make has been totally eclipsed by your rudeness and inability to act in a reasonable manner. Now, without all the awearing and raising of voices, state your problem simply and I'll try to help you. Otherwise, I'm not going to listen to abuse with no purpose. Would you care to repeat yourself?" They never do.

There's no call to get shitty with someone over something small. All you do is diminish yourself.


That's the military in us talking.. that whole professionalism thing. The downside is.. I only *wish* I could make civilians drop and push until I get tired. :lol:

[iDesmo]

There's no call to get shitty with someone over something small. All you do is diminish yourself.
The lack luster to staying calm can sometimes come off as a sign of being weak. There's a new generation of hot heads out there, they think they rule the world.

It's becoming more difficult staying cool.

Large calibre.


______________

neebelung,

If you still have the message on voicemail, record it. Call back the main number and leave it on as many extension as possible thoughout that person's business. They'll recognise his voice obviously.

.....................Try recording the entire take with your name and leave a message with the beep thing. LOL.

Can't find a smilies to go with this post. Sorry.

iDesmo

[Particle Man]

The lack luster to staying calm can sometimes come off as a sign of being weak. There's a new generation of hot heads out there, they think they rule the world.

It's becoming more difficult staying cool.

Large calibre.


______________

neebelung,

If you still have the message on voicemail, record it. Call back the main number and leave it on as many extension as possible thoughout that person's business. They'll recognise his voice obviously.

.....................Try recording the entire take with your name and leave a message with the beep thing. LOL.

Can't find a smilies to go with this post. Sorry.

iDesmo

vindictive...








I like it :lol:

[rogue]

I'm NOT customer service so I don't have to listen to that shit anymore. You cuss at me just once & I give you one warning. Do it again & I hang up. The end.

[iDesmo]

I'm NOT customer service so I don't have to listen to that shit anymore. You cuss at me just once & I give you one warning. Do it again & I hang up. The end.

Not last night.:drool:

[Particle Man]

:lmao:

[Amorok]

Well, at times I deal with someone in person who gets an attitude. It's hard to hang up on someone when they're standing in front of you. I wait 'til they're done, then calmly inform them that I'm a nine year military professional doing this as a second job, and six dollars isn't enough money for me to take their shit. I inform them that they can adjust their tone or leave the store. If necessary I offer the third option where they can be helped out of the store. Nobody's taken me up on it yet, but I keep hoping. The bottom line is that once you start yelling, communication has ceased. The guy might not be paying attention to me, but if I lose my cool I'm not going to be as aware of what's going on, and I might need to clearly recall the details later in court, so I try to stay calm.

The lack luster to staying calm can sometimes come off as a sign of being weak. There's a new generation of hot heads out there, they think they rule the world.

It's becoming more difficult staying cool.

Large calibre.


______________

neebelung,

If you still have the message on voicemail, record it. Call back the main number and leave it on as many extension as possible thoughout that person's business. They'll recognise his voice obviously.

.....................Try recording the entire take with your name and leave a message with the beep thing. LOL.

Can't find a smilies to go with this post. Sorry.

iDesmo